Refunds and failed swaps
What happens when a swap fails, and what a refund can and cannot be.
What if a swap fails?
The quoted price is held from the balance when a swap starts, and the swap is settled on what actually ran. A file that fails is refunded in swapz, automatically. Refunds are never paid in money.
Can I get my money back?
Refunds are paid in swapz, back to your balance. A crypto payment is final once it is on-chain, so swapz do not turn back into crypto or cash. A pack bought with Telegram Stars can be refunded on request through our bot.
What is a swapz?
The unit every price is written in. One swapz sells for $0.01. You buy swapz in packs and each swap spends some. Swapz you buy never expire, and they cannot be turned back into money.
The whole rate card and a calculator are on the pricing page. The refund policy says what comes back and when.
Not answered here?
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