Content rules
What the automated check refuses, what the rules forbid, and how to report something.
The automated check is narrow. The rules are wider, and a person enforces them.
What does the automated check refuse?
A file flagged for sexual content involving minors, or for self-harm. No other category blocks a file automatically. A refused file is deleted and never reaches a swap.
Is everything else allowed?
No. The content policy requires the consent of every person shown and that everyone shown is an adult. It forbids material meant to harass, deceive or impersonate. A person enforces those rules when something is reported.
How is a file checked?
Every photo, video and face photo you upload is checked before the app serves it or swaps with it. A photo is checked whole. A video is checked on 5 to 20 sampled frames, so what lies between them is not seen. Generations are not checked, and neither is an audio track.
Is a photo checked before it is upscaled?
Yes. A photo you upload to upscale is checked like any other upload and refused for the same two categories. A swap result you upscale is not checked again, because it was made from files that passed. A photo given to the API by link is checked before anything is charged, and refused if the check does not answer. Upscaled photos are not checked.
What if the check does not answer?
The file waits. It is not served and cannot be used in a swap. The check is tried again over the following day, and a file it never answers for is set aside for a person to decide. A file given to the API by link is refused outright when it cannot be checked.
What do I have to confirm?
Before your first swap, that you are 18 or older and that everyone whose face you upload is an adult who has agreed to it. A swap launched with an API key needs the same confirmation on the account.
How do I report something?
Use the report form, which needs no account, or write to faceswaping@proton.me with a link. The form takes your name, your email address, the links and what you want to say about them, and it stores no IP address. You get a reference to quote, and a person reads every report.
What happens after a report?
When a report is upheld, a person removes the material from storage and the account is banned, as the content policy describes. Every report is kept, whatever was decided.
The rules are in the content policy. The form is on the report page.
Not answered here?
Write to faceswaping@proton.me. Support, abuse reports and requests about your data all reach that inbox.