Your account and deleting it
What each delete removes, what it leaves, and how to have the rest erased.
Can I delete my data myself?
Mostly. You can delete swaps, upscales and saved faces in the app, and close the account under Settings, which erases its files after a short wait. Face photos and unused uploads have no delete of their own while the account is open. For those, write to faceswaping@proton.me.
How to delete your data
What each delete removes and what it leaves. Closing the account erases its files after a short wait.
- One generation
- Removes the result, and releases the photo or video it was made from for deletion unless another swap or a saved face still uses it. It works once the swap has settled, which happens when it finishes.
- A whole swap
- Removes its results and its record, and asks the swap service to drop its copy. The photos and videos you uploaded for it stay in your library. To release those too, delete the generations one at a time instead.
- A saved face
- Takes the face out of your library. Its record and its photos stay, so that earlier swaps still show which face they used.
- Your account
- Closes the account, ends every session and disables your API keys. It is refused while other people are members of your organization. The account record, with its email address, is kept and marked closed. After a short wait, its swaps, upscales and uploads are erased, face photos included, unless another account still uses a file. Unspent swapz are not refunded.
- Always kept
- Payment records, the ledger of swapz granted and spent, the audit log, and any report made about your content. They are the record of what was paid for and what was done.
- Everything else
- Write to faceswaping@proton.me for a copy of your data, or to have removed what you cannot remove yourself: face photos and unused uploads while the account is open.
Not answered here?
Write to faceswaping@proton.me. Support, abuse reports and requests about your data all reach that inbox.